Frequently Asked Questions
From 'Are you dog friendly' to 'Do you accept table bookings?', you'll find a list of our most frequently asked questions below. You can read about our accessibility and sustainability statement here, if you cant find an answer, feel free to get in touch.
In The Coffee Shop
Do you offer alternatives to Dairy milk?
We serve whole milk with most our hot drinks, however if you would prefer semi-skimmed or dairy-free oat milk, we'll switch it out at no extra charge - just ask at the time of ordering.
Do you accept table bookings?
Booking is not required at Clements & Hope, just walk on in. For larger gatherings and group events (e.g. school parties) we can offer exclusive use.
Get in touch for more information.
Do you cater for dietary requirements & allergies?
Clements & Hope offer a small selection of vegetarian, vegan and gluten free options.
Are you a dog friendly coffee shop?
All dogs are made to feel welcome in our coffee shop, we also accept well behaved humans.
Is there outside parking?
Due to Polperro's charming narrow and winding streets, there is no parking in the village. Polperro has a public car park at the top of the village.
The Crumplehorn Car Park is open all year around, there are ample spaces for cars, coaches and disabled bays. Their current pricing for cars as of September 2024 is just over £2.00 per hour (minimum three hours).
Do you have customer toilets?
The coffee shop offers one unisex customer toilet, unfortunately due to the age and nature of the building we are unable to offer an accessible toilet.
You can read more about our accessibility policy here.
What forms of payment do you take?
We accept cash (GBP) and all major credit/debit cards. Whilst card readers are reliable and accept contactless (and chip and pin), we always suggest carrying some cash just in case.
Website & Coffee Subscriptions
How much is a Coffee Subscription?
That depends on your thirst for coffee, you can choose a rolling monthly subscription or maybe dive in and save a little by buying a years supply.
Freshly roasted, rested and delivered directly to your door - we have you covered.
How will my payment be collected?
We use GoCardless to collect all monthly subscriptions, for Coffee Shop orders we accept all major credit and debit cards.
How much coffee will I receive in my Clements & Hope Coffee Box? order, what do I need to do?
Each Coffee box we supply contains two bags of premium coffee from our independent roasting partners, bag sizes vary from 220 to 250g.
Depending on your brew method that’s approximately 70 cups of delicious coffee each month from just 23p a cup (based on a single shot of Espresso).
How fresh will the coffee be?
We work really closely with our roasting partners and aim to have their coffee with you as quickly as possible after its roasting date.
Who will deliver my coffee and how much is postage?
Coffee Subscription Postage Charges
Royal Mail will deliver your coffee subscription, there is a (discounted) charge of £3.00 per delivery, this is automatically added to your payment plan.
Coffee Shop Postage Charges
We use Royal Mail for all postage, each item is priced according to Royal Mail's pricing structure. We offer free shipping on all orders over £75.00.
Will your subscription box fit through my letterbox?
No not at this time, but it will be delivered by Royal Mail directly to your door.
Is your coffee fair trade?
All of our roasting partners source their coffee ethically and sustainably. They all pay fair trade wages unless engaging with farmers directly to offer better than fair trade pricing.
Do you ship abroad?
As a rule no due to international charges, however here at Clements & Hope we don't like to say never. Feel free to get in touch with your enquiry and we will provide a bespoke shipping quote for you.
There is a problem with my order, what do I need to do?
Coffee subscriptions - we always want you to be happy with your order, however as coffee is a consumable product we will only replace it if the internal packaging has been damaged in transit. We ask that all returns are sent back unused and in their original packaging.
Online shop - If you believe a product you have purchased is faulty, please contact us straight away and we will endeavour to resolve the issue for you.
Any returns that are accepted by our suppliers must be received back in their original packaging, all return costs will be at your own expense.
When will payment be taken for my monthly subscription?
All monthly subscription payments are collected on the 1st of each month by GoCardless, all payments are collected upfront and in full at the time of ordering.
Example: When buying a three month subscription, we collect the payment upfront and in full. After the period has ended, we then collect upfront and in full for the next three months, this forming a *rolling contract.
Will my coffee come as whole beans or ground?
You receive two bags of whole bean coffee per box, we recommend whole bean as this maintains the freshness and flavour of the beans.
Can I buy extra bags of coffee?
Our subscription coffee boxes contain two bags of coffee every month, if you are running out or fall in love with a particular coffee, drop us a message, we also sell single bags in our coffee shop.
How environmentally friendly are you?
Our subscription boxes are biodegradable, contain no petroleum based plastics and are made from a minimum of 90% recycled material. They are also made from paper pulp that has been sourced from responsibly managed forests.
Our print partners use water-based ink and they are ready to be used again, we always try to make sustainable and environmentally friendly choices where possible. Reusing your box? We’d love to see your ideas.
How will the coffee be packaged?
Our subscription box contains our own branded coffee plus a partner branded coffee. Here at Clements & Hope we’re all about showcasing the best roasters the UK has to offer.
I have ordered a Coffee Gift Box, when will it arrive?
We always try our best to have our Coffee Gift Boxes shipped within a week of ordering, however due to some of our roasting partners having specific roasting days, we suggest you allow 14 days to avoid disappointment.
There is a problem with my delivery, what do I need to do?
We always try our best to ensure that your order arrives in perfect condition, however accidents can happen, if there is an issue regarding your delivery please email us with your images and we'll try our best to resolve it. Not received an item? Get in touch.
How do I cancel a subscription?
We think you will love the coffees our roasting partners have to offer, however we understand that things can change, you can cancel your Clements & Hope subscription at anytime.
We only ask that your subscription must be cancelled at least seven days before your next scheduled payment date (as we place non-refundable orders with our coffee roasters and incur a banking fee). Orders will still be charged and delivered if your notification of cancellation is less than seven days before your next scheduled payment date or the next subscription cut off date.
Please note for any prepaid subscriptions, we will only refund the remaining balance minus any fees, full terms and conditions apply. To cancel a renewal please get in touch.
I can't find an answer to my question?
Please use the contact form to get in touch.
